Heartland expectations on support for merchant with Verifone Products
Posted by: Curtis Stevens on November 16th, 2009

Heartland recently filed a court briefing expecting all of its merchants using Verifone credit card processing terminals to contact Verifone directly for support.   Verifone has been saying due to the data breaches Heartland has been experiencing, they are eliminating any free continuous support to Heartland directly. Heartland stated that it relies on assistance from Verifone to support its merchant base that use their products.  Verifone has stated that it encourages ISO’s to reach out to its merchant base and have the customers registered with Verifone for free support from them directly.  Verifone has estimated that about 3/4 of their merchant base relies on their product technology.  Verifone has also stated that it will cease support for any system connected to the Heartland network at the end of December 31 of this year.

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